Refund Policy

At Jetshop, our priority is your satisfaction. If you find a manufacturing defect or are not satisfied with your purchase upon receipt, you may request an exchange or return according to the conditions detailed below.

Timeframes

• Dissatisfaction with the product: Up to 7 calendar days from receipt.

• Manufacturing defect: Up to 30 calendar days from receipt.

• Visible damage: For broken glass, missing parts, or scratches, the customer must notify us within 24 hours of delivery, providing photos or a video of the product and its packaging. After this period, the damage will be considered a result of misuse.

Return Conditions The product must show no signs of use and must be in its original packaging, with all accessories and components included. Returns will not be accepted if the item has been altered or modified.

Once the product is received and the quality analysis is approved, the customer may choose to:

1. Exchange it for another product available in stock.

2. Receive a refund for the value of the product.

Shipping costs are non-refundable if the product delivered corresponds to the order and is in good condition.

Warranty All products have a 30-day warranty starting from the date of receipt. To activate the warranty, the customer must provide a video (up to 1 minute) or clear photos showing the defect, along with the original packaging and the shipping label visible.

The warranty does not cover:

• Aesthetic damage occurring after purchase (cracked screens, dents, scratches).

• Damage caused by liquids or humidity.

• Unauthorized repair attempts or modifications.

• Inappropriate use of accessories or unrecommended resistance tests.

• Natural wear and tear (oxidation, battery degradation, loss of shine, etc.).

Support Jetshop does not offer local technical service. All warranty claims are handled directly by our digital support team.